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ALL RETURNS OR EXCHANGES MUST HAVE AN RMA NUMBER
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CALL 888-599-3560 TO OBTAIN AN RMA NUMBER |
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The Return Policy for Discount Wigs is different from the Return Policy for Non-Discount Items.
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Return Policy for Discount Wigs
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Returned Discount Items will be charged a Processing Fee of $20.00 or 20% of the retail value, which ever is greater and they must be returned within 14 days from the ship date on the invoice. Discount items returned after 14 days will be returned to you at your expense. |
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Return Policy for NON Discount Items
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NON Discount Items are not charged a Processing Fee if they are returned or exchanged within 30 days of the ship date on the invoice. NON Discount Items returned between 31-60 days of the ship date on the invoice are charged a Processing Fee of $20.00 or 20% of the retail value, which ever is greater. NON Discount Items returned after 60 days will be returned to you at your expense.
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Conditions for Return or Exchange for All Items
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Chemo Savvy wants you to be completely satisfied with your order. We understand that an item may not be the right color, size or style. Sometimes it "just isn't you". We will ship the first exchange of a NON discount item, via USPS Priority Mail, at no additional shipping cost to you. Try the item on. Make sure it suits you. If it doesn't, please return it for a refund, credit or exchange. However, please remember, it must be returned in 'like new' condition. Chemo Savvy expects that you will examine your new items for color, style and quality. We also expect that you will try the items on for fit. However, until you decide to keep the item you must use the disposable hair net provided and you must not modify the item in any way. It should remain in an unused new condition. We suggest that you remove your makeup and perfume before trying any item on. If you smoke, the item may acquire the smell of smoke. Do not remove any tags or labels. Soiled or damaged items cannot be returned. Items that have acquired any odors such as perfume or smoke cannot be returned. Do not comb, style, spray, wash or modify, in any way, a wig or hairpiece until you decide to keep it. Do not tape, mar or use a wig box as a shipping box. Note: Some items (e.g. liquids and brushes) are NON-RETURNABLE. All Returns or Exchanges will be refused if a Return Merchandise Authorization (RMA) number is not displayed prominently on the outside of the shipping box. Call 888-599-3560 to obtain an RMA. |
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Additional Fees
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A $10.00 fee will be charged for wig boxes that are returned in damaged condition or that are used as a shipping box. |
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To Try On A Wig Or Hairpiece
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| Our wigs will fit the average size head, 21 1/2" to 23" when measured around the hair line. All our wigs have some type of adjustment in the wig cap that will allow you tighten or loosen the wig cap. 1. Put on the disposable hair net. 2. Remove the wig or hairpiece from its container. 3. Gently remove the netting from the wig. Do not remove the tags. 4. Gently shake the wig once or twice to get it more into its normal shape. Do not comb, style, spray or modify it in anyway until you decide to keep it! 5. Try it on. Adjust the cap tabs as necessary. 6. If you decide not to keep the item, carefully return it to its container. Place the netting that came with the wig into the container. |
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Procedures for Return or Exchange
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If the items to be returned or exchanged meet the conditions stated in the Conditions for Return or Exchange section above, package them securely for shipping, along with instructions on what you want done. On the bottom right side of your Invoice/Receipt or Packing Slip is a return address label. Cut along the dotted lines and affix it to the outside of your package. You may return the items using any of the mail services and options available to you (at your expense): USPS, UPS, FEDEX, Airborne, etc. Whether you use the provided return address label or not, your name and address must be included somewhere on the package. You may return or exchange an item if: It will reach Chemo Savvy within time specified for the item, 14 days for Discount Wigs or 30 days for all other items from the ship date on the invoice The item is in new condition (e.g. Can the item be sold as new?) The item is not soiled (e.g. makeup or perfume) The item has not acquired an odor (e.g. smoke) The item is not damaged All tags and labels have remained attached The item has not been modified in any way (e.g. combing, styling, spraying) The item is not non-returnable (e.g. liquids or brushes) Chemo Savvy will not be responsible for incorrectly addressed or incorrectly/insecurely packaged items. Chemo Savvy assumes no responsibility for damage to or loss of returned items prior to their receipt by Chemo Savvy. Chemo Savvy will be the sole and final judge as to the condition of a returned item. If Chemo Savvy cannot identify the sender of a returned package, the returned items will be held for sixty days. The items will be disposed of after 60 days. |
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Return Address
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If you return the items using the United States Postal Service (USPS), use the following address: Chemo Savvy PO Box 175 Green Mountain Falls, CO 80819 If you return the items using United Parcel Service (UPS), FedEx, Airborne or a similar service use the following address (Note: there is no USPS mail delivery to this address): Chemo Savvy 9255 Picabo Rd Chipita Park, CO 80809 A Return or Exchange will be refused if a Return Merchandise Authorization (RMA) number is not displayed prominently on the outside of the shipping box. Call 888-599-3560 to obtain an RMA. |
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